MGT Management utilizes American Security for our 2,000-unit portfolio. We’ve always been impressed with their technology and customer service, but the incident that occurred at one of our buildings recently is a great way for us to showcase their expertise and approach to business. We had a theft of a $2,000 coat from the package room.
MGT called American Security at around 9:00pm, and by 9:20pm we had a video of every person who walked in and out of the package room, a time-stamp from their key fobs, an analysis on what didn’t look right and what did, who went where after leaving the package room, etc…the list of what they provide is long.
When we had one tenant whose face was not clear, American Security searched other camera footage and angles to secure a clear picture of the tenant in question. The video technology was so clear that we were able to do the detective work for the NYPD. When the NYPD arrived, we were able to show the labels that were on the box when it was delivered by FedEx, and the same package the tenant was hiding under her coat when she walked out of the package room. American Security was able to identify on the camera a small section of the box sticking out about a couple of millimeters. They were then able to zoom and match that tiny portion of label sticking to the original package. The tenant who stole the package was in handcuffs within 20 minutes of the NYPD’s arrival. This is a great synopsis of why we utilize American Security for our portfolio.