If you’re a building manager, odds are you wear a lot of hats. While the job description itself is fairly straightforward, your day to day responsibilities are ever fluctuating. Not only is it your responsibility to look after the building itself, but when issues arise, you are the first point of contact for tenants and landlords alike. From conflict resolution to maintenance repairs, good building managers are able to shift focus and priorities quickly and effectively. We’ve gathered the top 3 things every building manager should know to make your difficult job just a little bit easier.
1. Communication is Key
A huge part of a building manager’s job involves communicating with people on a daily basis. Whether it’s tenants, landlords, or other professionals, knowing how to properly communicate and interact with people is key to making your job run more smoothly. The building you manage is an integral part of your tenant’s lives. That’s where they sleep, raise their families, and sometimes even work. When something goes wrong, as the building manager you are the first point of contact for them. As such, you may often get the brunt of people’s frustration and maybe even anger when there is an urgent matter they would like fixed. It’s important to remember not to take it personally. Their frustration is most likely with the issue itself, not with you. By remaining calm, cool, and collected, you can ensure that everyone feels heard and understood while assuring them that you are on their side and will work with them to get the problem resolved in a timely and effective manner.
2. Building a Network
Things break, that’s just a fact of life. When the AC stops working or the pipes decide to leak, you may find yourself scrambling to find someone to come fix it as soon as possible. This can be tricky in and of itself, depending on the time and situation regarding the issue. By building a network of professionals you trust and have communicated with beforehand, you can help make your job easier if, and when, things go wrong. Take the time to interview and vet professionals ahead of time in a variety of different areas, from plumbers to electricians. Ask them how much notice they need, if they are willing to come out on nights, weekends, or holidays, and what their fees will be. Next time something goes wrong, you’ll know exactly who to call, how much it will cost, and what the timing will be. This is information that you can pass along to your tenants and landlord, to assure them you have it all under control.
3. Surveillance in Advance
Unfortunately, video surveillance and alarm systems are one of those things that you don’t realize you need until it’s often too late. American Security offers an array of top-notch security systems, from fire alarms to video surveillance, burglar alarms, video intercom systems, and more. If there is one thing tenants, landlords, and building managers can agree on, it’s that security and protection are of the utmost importance. At American Security, we are the industry experts when it comes to protecting homes and businesses in New York City and the surrounding area. We customize each plan to fit exactly what your unique building needs. By partnering with American Security, you can have peace of mind knowing that your building is safe and secure.
Want to know how American Security can help secure your lobby and building? Click here to see our systems or talk to an expert to learn more!
Let us demonstrate how we can turn around the most challenging environments.